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Support
full-time
on-site
₹3–5 LPA
Customer Support Specialist
Be the frontline hero for Swadesh POS customers — resolve billing, inventory, GST, and hardware issues via chat, email, WhatsApp, and phone with empathy and speed.
Rajkot, Gujarat0–2 yearsApply — response within 24h
POS Software
Troubleshooting
WhatsApp Support
CRM
GST Billing
Responsibilities
- Respond to support tickets within SLA (< 15 min avg)
- Troubleshoot POS billing, sync, printer, and GST issues
- Create help articles and document common solutions
- Escalate bugs to engineering with clear reproduction steps
- Collect NPS feedback and identify improvement opportunities
Requirements
- Excellent communication in English and Hindi/Gujarati
- Basic understanding of POS, billing, or retail operations
- Patient, customer-first attitude
- Willingness to work shifts including weekends
- Freshers welcome — we provide POS training
Role benefits
POS certification
Performance bonuses
Career growth to CS lead
Team events
Apply for this role
Submit your application for Customer Support Specialist. Include resume link and portfolio.
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