Question 1

What is Swadesh POS?

Accepted Answer

Swadesh POS is a cloud-based point-of-sale platform for Indian businesses. It handles billing, inventory, GST invoicing, CRM, analytics, and multi-outlet management for restaurants, retail, grocery, and pharmacy. Learn more on our features page or book a free demo.

Question 2

What is POS software?

Accepted Answer

POS (Point of Sale) software is a system that processes sales transactions, manages inventory, generates invoices, and tracks business reports. Cloud POS like Swadesh POS runs on web and mobile with real-time sync across outlets.

Question 3

How does Swadesh POS work?

Accepted Answer

Swadesh POS runs in your browser or mobile app. Staff bill customers, inventory updates automatically, GST invoices generate instantly, and reports sync to a central cloud dashboard. Data syncs across all outlets in real time with offline fallback.

Question 4

How does cloud POS work?

Accepted Answer

Cloud POS stores data on secure servers instead of a local computer. You access billing, inventory, and reports from any device. Swadesh POS syncs transactions online and continues working offline when the internet drops.

Question 5

Which businesses need POS software?

Accepted Answer

Any business that sells products or services — restaurants, retail stores, grocery shops, pharmacies, cafés, garment stores, and hardware shops. If you bill customers and track stock, POS software saves time and reduces errors.

Question 6

How to choose POS software in India?

Accepted Answer

Choose POS software with GST compliance, offline mode, Indian payment integrations (UPI, Razorpay), local support, and industry-specific features. Compare pricing per outlet, implementation time, and multi-store support. Book a Swadesh POS demo to evaluate.

Question 7

Does Swadesh POS support GST billing?

Accepted Answer

Yes. Swadesh POS generates GST-compliant invoices with CGST, SGST, and IGST. It supports HSN codes, GSTR reports, e-way bills, and multiple tax slabs. GST billing is included on all plans.

Question 8

Can I manage inventory with Swadesh POS?

Accepted Answer

Yes. Swadesh POS tracks stock levels, low-stock alerts, purchase orders, supplier management, and inter-outlet transfers. Inventory auto-updates on every sale. Advanced inventory is on Growth and Pro plans.

Question 9

How much does Swadesh POS cost?

Accepted Answer

Swadesh POS starts at ₹1,499/month per outlet (Starter). Growth is ₹2,999/mo, Pro is ₹4,999/mo, and Enterprise has custom pricing. Save 17% with yearly billing. See our pricing page or book a demo for a quote.

Question 10

Is a free trial available?

Accepted Answer

Swadesh POS offers a free personalized demo and guided trial during onboarding. No credit card required. Book a demo at /book-demo to start evaluating the platform.

Question 11

Do you offer custom pricing?

Accepted Answer

Yes. Enterprise customers receive custom pricing based on outlet count, integrations, and SLA requirements. Multi-store chains and franchises get volume discounts. Contact sales for a quote.

Question 12

Are there implementation fees?

Accepted Answer

Optional implementation setup is ₹4,999 one-time (outlet config, product import, GST setup). Training is ₹2,999. Core plans have no mandatory setup fee — you can self-onboard with guided support.

Question 13

How does multi-store pricing work?

Accepted Answer

Swadesh POS charges per outlet. Starter: 1 outlet. Growth: up to 3. Pro: up to 10. Enterprise: unlimited with volume pricing. Additional outlets on Starter are ₹999/month each.

Question 14

Is hardware included in pricing?

Accepted Answer

Software plans do not include hardware. Swadesh POS works with standard thermal printers, barcode scanners, and cash drawers. We recommend compatible devices and can connect you with hardware partners.

Question 15

Can restaurants use Swadesh POS?

Accepted Answer

Yes. Swadesh POS is built for restaurants with table management, KOT (kitchen order tickets), menu modifiers, split bills, and kitchen display. See our restaurant industry page or book a restaurant demo.

Question 16

Does Swadesh POS support KOT?

Accepted Answer

Yes. Kitchen Order Tickets (KOT) print automatically to kitchen printers. Orders show table number, items, modifiers, and special instructions. KOT works with dine-in, takeaway, and delivery workflows.

Question 17

Can retail stores use barcode billing?

Accepted Answer

Yes. Swadesh POS supports barcode scanning, quick SKU lookup, returns and exchanges, customer loyalty, and discount rules. Ideal for garment, electronics, and general retail stores.

Question 18

Can pharmacies manage expiry tracking?

Accepted Answer

Yes. Swadesh POS tracks medicine batches, expiry dates, and Schedule H compliance. Low-stock and near-expiry alerts help pharmacies avoid losses and maintain compliance.

Question 19

Does Swadesh POS support weigh-scale billing?

Accepted Answer

Yes. Grocery and supermarket outlets can integrate weigh scales for per-kg billing. Swadesh POS handles loose items, PLU codes, and fast checkout for high-volume grocery operations.

Question 20

Is Swadesh POS good for cafés?

Accepted Answer

Yes. Cafés benefit from fast billing, combo deals, takeaway and dine-in modes, and peak-hour throughput. Starter plan at ₹1,499/mo is ideal for single-location cafés.

Question 21

Can garment stores manage size and color variants?

Accepted Answer

Yes. Swadesh POS supports SKU variants (size, color, style), alteration tracking, and seasonal inventory. Barcode billing speeds up checkout at garment and fashion retail stores.

Question 22

Is there a mobile app?

Accepted Answer

Yes. Swadesh POS has Android and iOS apps for billing on tablets and phones. Managers access reports and dashboards from mobile. Web app works on any browser.

Question 23

Does Swadesh POS work offline?

Accepted Answer

Yes. Swadesh POS continues billing when internet drops. Transactions queue locally and sync automatically when connectivity returns. Offline mode is included on all plans.

Question 24

Can I manage multiple store locations?

Accepted Answer

Yes. Manage all outlets from one cloud dashboard — centralized reporting, inventory transfers, and per-location staff permissions. Growth supports 3 outlets, Pro up to 10, Enterprise unlimited.

Question 25

Does Swadesh POS include CRM?

Accepted Answer

Yes. Customer profiles, purchase history, loyalty points, and targeted promotions are built in. CRM helps retail and restaurant businesses increase repeat visits.

Question 26

What reports and analytics are available?

Accepted Answer

Swadesh POS provides sales reports, profit margins, top products, staff performance, GST summaries, and outlet comparisons. Pro and Enterprise include advanced analytics dashboards.

Question 27

What payment integrations are supported?

Accepted Answer

Swadesh POS integrates with UPI, Razorpay, Paytm, and card terminals. Split payments, partial payments, and payment reconciliation are supported out of the box.

Question 28

Does Swadesh POS integrate with accounting software?

Accepted Answer

Yes. Export data to Tally, Zoho Books, and Excel. Enterprise plans include custom API integrations for ERP and accounting systems.

Question 29

How do I contact Swadesh POS support?

Accepted Answer

Contact support via email hello@swadeshpos.com, phone, WhatsApp, or the contact form at /contact. Technical support responds within 2 hours. 24×7 chat and email on all plans.

Question 30

Do you offer onboarding help?

Accepted Answer

Yes. Every plan includes guided onboarding. Optional implementation (₹4,999) covers product import, GST setup, and go-live in 48 hours. Training sessions available at ₹2,999.

Question 31

Is WhatsApp support available?

Accepted Answer

Yes. WhatsApp support is available Mon–Sat, 9 AM – 7 PM IST for sales and general inquiries. Click the WhatsApp button on our contact or book-demo page.

Question 32

Is training available for staff?

Accepted Answer

Yes. Self-serve video tutorials are free. Live training sessions are ₹2,999 per outlet. Enterprise includes on-site training for managers and staff.

Question 33

Which printers work with Swadesh POS?

Accepted Answer

Swadesh POS supports ESC/POS thermal printers (58mm and 80mm), kitchen printers, and Bluetooth printers on mobile. USB, LAN, and Wi-Fi connections are supported.

Question 34

Can I split bills in restaurants?

Accepted Answer

Yes. Split bills by item, by seat, or by percentage. Swadesh POS handles tips, service charges, and multiple payment methods on a single table order.

Question 35

What features does POS software include?

Accepted Answer

Swadesh POS includes billing, inventory, GST invoicing, CRM, reports, multi-outlet management, offline mode, mobile apps, payment integrations, and role-based access. See /features for the full list.

Question 36

Is Swadesh POS available across India?

Accepted Answer

Yes. Swadesh POS serves businesses in 50+ cities including Rajkot, Ahmedabad, Surat, Mumbai, Delhi, and Bangalore. Remote onboarding and online demos available pan-India.

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